airBaltic.com presents users with a modern, polished interface that reflects the airline’s dual identity as both a hybrid carrier and budget-friendly option. The homepage immediately draws attention with bold visuals, clear flight search functionality, and dynamic banners highlighting promotional fares and seasonal offers.

This clean, responsive design enhances the booking experience, especially on mobile devices where the interface remains sleek and efficient.

Booking flights is intuitive and straightforward. The site prominently features a “cheapest month” view, enabling travelers to easily identify the most affordable dates. The booking process separates key choices—flight, baggage, seats, meals—into distinct, easy-to-understand steps, ensuring clarity while avoiding overwhelming menus.

Prices are transparently displayed with no hidden fees at checkout, enhancing customer trust.

Beyond flights, airBaltic.com offers additional services directly through its platform: seat reservations, onboard meals, lounge and fast-track access, airport parking, and even e‑visa applications.

Particularly noteworthy is their free in-flight high-speed Wi-Fi via SpaceX’s Starlink, making airBaltic the first European airline to offer such connectivity broadly.

The website aggregates accommodation, car rental, and airport shuttle options too, supporting a one-stop-shop planning model .

Many users report better deals when booking directly through airBaltic.com versus third-party platforms—sometimes up to 30% savings—thanks to promotional fares and a transparent pricing structure.

Combined with their Baltic Miles loyalty program, this value proposition is strengthened for frequent travelers.

Despite, however, several areas warrant scrutiny. App-based check-in and booking functions face criticism: users report login issues, missing booking references, inaccuracies in flight status, and forced redirections back to the website.

Among complaints, some customers mentioned running into trouble adding bookings purchased through other channels.

Service quality onboard also yields divergent reports.

Some passengers appreciate the comfort and modern A220 fleet—highlighted frequently on Reddit for legroom and cabin quality—while others criticize cramped seats, delayed flights with minimal customer care, poor food options, and lack of free amenities .

Baggage policies can be surprisingly strict; weight limits enforced at the gate sometimes lead to hefty extra charges—up to €85—particularly in Riga.

Website and app technology seem at odds with user expectations.

While the web booking engine is praised for its clarity and efficiency thanks to a recent redesign, the mobile app appears unreliable, offering limited features and often malfunctioning during check-in or flight tracking.

Moreover, online check-in occasionally fails, especially regarding document formatting and special character usage.

In terms of importance, airBaltic’s website stands out as one of its strongest aspects. Its intuitive layout, transparent fees, and broad ancillary services make it an appealing option compared to legacy carriers. The recent overhaul has clearly streamlined the booking journey.

Yet persistent issues—customer support inefficiencies, mobile app unreliability, and inconsistency in onboard service—can detract from the user experience. Unless addressed, these pain points may undermine the benefits gained through a strong online platform.

In summary, airBaltic.com is a well-designed, user-centric website offering affordable fares, comprehensive booking capabilities, and impressive extras like free onboard Wi-Fi. However, users should remain aware of the airline's occasional mobile app limitations, strict baggage policies, and variable customer service. For travelers who prioritize cost and convenience—and don't rely heavily on digital tools—it remains a strong contender. But those seeking flawless service across all channels might encounter bumps along the way.