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About us

The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery. Our mission is to offer customers a unique and enjoyable shopping experience, built on our core principles of value, variety and quality.

We sell high-quality, great value products in four specialist categories, primarily through our network of over 530 stores in the UK & Ireland. Our stores can be found on high-streets, in retail parks, shopping centres and as concessions in various locations. We also have a significant and growing online presence that enables customers to shop any time of the day and an extended range of products that are not available in our stores. Our multi-channel offering, one of the first of its kind in the value retail sector, includes our popular Click & Collect service, offering further convenience for our customers.

One of the first of its kind in the value retail sector is our “Together” loyalty scheme, which now has over 1.9 million members who receive rewards when they shop to get even more value for their money.

As well as great value and quality, we offer a wide variety of products. Only a small proportion of our product lines are permanent, with the majority changing on a regular basis to match consumer tastes and trends. This leads to a new and enjoyable shopping experience embodied by our tagline, “What will you discover?” Our buying team have become experts in spotting retail trends and crazes such as fidget spinners and adult colouring, enabling us to always remain relevant to our customers.

We also produce our own branded lines, in each of our four categories, through our in-house design team and creative teams. They enable us to offer alternatives to full-price high-street products at premium quality and competitive pricing. We offer both entry level own-branded products as well as those suited to seasoned enthusiasts.

Our ability to marry value, quality and a variety of products attracts customers from all over the UK and from diverse backgrounds. We are proud to welcome everybody at The Works.

Our commitment to excellence, extends to all parts of our business, whether in the service we provide, the talent we nurture and the causes we support. We are proud to have a highly engaged workforce of over 3,000 employees who are passionate about the customers they serve.