kiwi.com

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Kiwi.com is a Prague-founded travel booking platform that combines flights, trains and buses into single itineraries. Known for its virtual interlining and the Kiwi Guarantee, it helps travelers piece together low-cost, multi-leg routes and manage bookings via web and mobile app.

Founded2012

Best forBudget-conscious and independent travelers seeking multimodal or multi-city itineraries

Price range–

Ships toWorldwide

DeliveryE‑tickets delivered by email and mobile app

PaymentVisa · Mastercard · American Express · PayPal

Highlights

🔗Virtual interliningCombines separate airlines, trains and buses into one itinerary so you can get cheaper or more direct routes that traditional search engines miss.

🛡️Kiwi GuaranteeOffers assistance and rebooking if connections booked through Kiwi are disrupted — a clear selling point for complex, self-built itineraries.

📱Fast mobile bookingIntuitive web and app interfaces, instant e‑tickets and price alerts make searching and managing multi-leg trips straightforward on the go.

How it works

Kiwi.com searches a broad pool of low-cost and legacy carriers alongside trains and coaches, then stitches legs together into single itineraries. The platform’s Nomad tool builds multi-city trips and price calendars help find the cheapest travel windows. You receive e‑tickets by email and the app, and optional protections (Kiwi Guarantee) can cover missed connections on combined itineraries.

Booking & protection

When you book, seat assignments, baggage allowances and change rules depend on each carrier — extras are often sold during checkout. Kiwi’s Guarantee can help rebook or refund when eligible, but it’s not a universal insurance replacement. Expect clear fare breakdowns at purchase; read baggage and transfer details carefully for multi-carrier trips to avoid unexpected fees.

Payments & support

Payments are processed online with major cards and PayPal; tickets arrive instantly by email and in the app. Customer support covers booking changes and disruptions but response times vary during peak travel. For cancellations and refunds, policies follow the original carriers — Kiwi acts as the reseller and handles communications rather than issuing carrier-controlled refunds in all cases.

What it sells

FlightsMulti-city (Nomad) tripsTrain ticketsBus ticketsSeat & baggage add-onsAirport transfersCar rentalsTravel insurance (partnered)

Final verdict

What we like

Finds low-cost, multimodal itineraries unavailable through single-carrier searches
Kiwi Guarantee adds protection for complex connections
Fast e-ticket delivery and a polished mobile app

Worth knowing

Baggage/seat rules vary by carrier and can add cost after booking
Customer support can be slower or more limited during major disruptions

FAQ

How do I receive my tickets after booking?

E‑tickets are sent immediately to your email and appear in the Kiwi mobile app. Some domestic train or bus tickets may be issued as vouchers or require additional confirmation from the carrier.

Can I cancel or get a refund?

Refund and cancellation rules depend on the original carrier or ticket type. Kiwi can request refunds on your behalf but non-refundable fares or low-cost carrier rules often limit reimbursements. Check each leg’s fare conditions before booking.

Are there discounts or promo codes?

Kiwi occasionally runs promotions and referral incentives. You can sign up for price alerts and the newsletter for deals; promo code availability varies by market and campaign.