CarphoneWareHouse

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Carphone Warehouse is a UK mobile specialist selling phones, pay-monthly contracts, SIM-only plans, broadband and accessories. Known for a wide range of current handsets from major brands, it combines online ordering with click & collect from UK locations and regular promotional deals.

Best formobile phones & accessories

Price range$$

Ships toUnited Kingdom

Key strengths

📱Latest handsetsExtensive selection of current smartphones from Apple, Samsung, Google and other popular brands, with options across price tiers.

🔄Plans & trade-insOffers SIM-only, pay-monthly contracts and device trade-in valuations so you can pair a new phone with the right tariff or sell your old device.

🏬Click & collectOnline ordering with click & collect at UK locations, plus in-store help for setup, accessory matching and basic troubleshooting.

What they sell

Product range

Carphone Warehouse stocks a broad mix of smartphones — flagship iPhones and Samsung Galaxies alongside mid-range Android models and tablets. The site carries official accessories such as chargers, cases, screen protectors and wearables, often bundled with devices. Frequent promotions make it easy to compare models and add matching accessories at checkout for a single order.

Plans & services

You can shop pay-monthly contracts, SIM-only plans and occasional cashback or bundle deals across major UK networks. The retailer provides tariff comparison tools, trade-in valuations for old devices and optional insurance or device-protection add-ons. Business and family plan options are available, making it practical to shop for multiple lines in one place.

Shopping experience

Ordering online is straightforward, with click & collect from UK stores and home delivery options. Carphone Warehouse supports in-store pickup and basic device setup assistance. Customers can check trade-in prices online, arrange insurance, and access promotions during seasonal sales — though some services vary by location, so always check local store availability.

Shop categories

SmartphonesSIM-only plansPay monthly contractsAccessoriesBroadband & routersWearablesTabletsPhone insurance

Bottom line

What we like

Large selection of current phone models and accessories
Clear tariff comparison and trade-in valuation tools
Click & collect from UK locations for fast pickup
Regular promotions and bundle savings

Worth knowing

Primarily serves the UK market
In-store services and stock vary by location
Customer support experiences can be inconsistent

Customer questions

Where do you ship to and how long does delivery take?

Carphone Warehouse primarily ships to UK addresses. Delivery options typically include standard and express shipping; click & collect is available at participating stores for faster pickup. Exact times and costs appear at checkout and depend on the item and chosen delivery method.

What is the returns policy?

You can cancel most online purchases under the UK distance-selling rules (usually within 14 days) unless the product is excluded. Faulty items are covered by the manufacturer’s warranty; Carphone Warehouse also accepts returns for faulty goods in line with consumer rights. Check the returns page for item-specific details and instructions.

How can I find discounts or apply trade-in value?

Look for seasonal offers, bundle deals and promo codes on the website. The site features a trade-in tool where you enter your old device details to get an instant valuation — you can apply that value toward a new purchase at checkout or follow the provided steps to send the device in.

How we review