And we're the sexual happiness people, and we make a fun, fulfilling sex life available to everyone. We're the UK's biggest online adult retailer and 1 in 3 sex toys sold online in the UK comes from our warehouse in Bath.
Buying a sex toy used to involve being confronted by seedy, male-centric websites with in-your-face, pornographic images and packaging. But colleagues and friends Neal Slateford and Richard Longhurst decided it was time things changed, and a new era of sex toy shopping began in 2002.
Fast-forward 15 years from our humble beginnings with a single computer in Richard's flat, and you could say we're very (very) proud of what we've achieved so far.
We just want you to be happy...
Making customers happy is what makes us smile. And here's how we do it:
- An international team of 300 (and growing) staff members to advise, pack, pick and ship your orders.
- We've won awards for our incredible Customer Service and are proud to be open to help you with anything 24 hours a day, 7 days a week.
- Over 220,000 customer reviews (you can even sign up to become a sex toy tester and get sent items for free!)
- A forum Community with over 80,000 members who can chat in a safe online space and write product reviews
What makes us different?
Our delivery and returns policy sets us apart from our competitors.
- We have a 30 day free returns policy and a 1 year product guarantee
- All our parcels are tracked as standard (meaning no lost parcels), and if you place an order before 5.30pm it'll be dispatched the same day.
- With a Lovehoney account, you earn loyalty Points with every order, which can be redeemed against future orders. You get 2,500 Points worth £5 just for creating an account. If you're a member of our Lovehoney Unlimited loyalty scheme you'll also benefit from Free One Day Delivery, money off vouchers, and birthday and anniversary discounts.
- Our team are on hand to help, no matter how small the query, and we even have English, French, German, Dutch, Spanish and Welsh speakers manning the phones and emails. If you'd rather chat in another language, just let us know and we'll see what we can do!
No other company in our industry offers this level of commitment to customer satisfaction.
Start your sexy shopping
Make the most of your evenings in with our Play at Home edit, a carefully-curated collection of pleasure essentials for a night of super sexy seduction.
Discover games, luxurious sleepwear, and discreet toys that will transform every indoor evening into a lust-fuelled love-in.
Supercharge your sexual confidence with the Erotic Edit, our sleek and sultry selection of wet look lingerie and clothing.
Including our best-selling Fierce collection that celebrates the sexual empowerment within everyone, the Erotic Edit features sexy basques, figure-hugging catsuits, and risqué bra sets to empower the wearer and excite the beholder.
If you are looking for a quiet vibrator that doesn’t compromise on power, then look no further. Our range of extra quiet vibrators are almost silent, meaning the only noises you have to worry about are your own!